100% Satisfaction Guarantee

Monday, April 23, 2007 - 02:27 PM

I'm happy to announce two bits of news in the Sheldon Store: a 100% Satisfaction Guarantee, and a new Pay-By-Check option.

Since my goal with Sheldon is to bring a little joy into the world, I'm always looking for new ways to make the site more enjoyable overall. So both of these bits of news are nice little additions.

The satisfaction guarantee is simple: it allows you to return any order you're not satisfied with for a full refund on the purchase price and original shipping. As a small, independent store, this is a hefty pledge to make, but I feel pretty good about it. I've seen thousands of folks come away happy with their Sheldon stuff. And your e-mails tell me we're getting it right with quality and customer service and all that jazz. But in the odd chance that you're not satisfied, the refund guarantee is there for you. Take a sec to read more about it at the Sheldon Store.

The Pay-By-Check option is another new wrinkle for the store. It lets you pay with a mailed check drawn on any US bank. That means you can now pay by check, e-check, Paypal, or by major credit card -- which covers all the bases, I think!

As always, if you have comments or suggestions on the site or on these new tidbits, just drop me a line. I'd love to hear your thoughts on the additions.

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